At ELEVEN, we want every purchase to meet the highest expectations. Should you need to return an item, the process is straightforward and handled with care, return shipping costs are covered by the customer unless stated otherwise.

RETURNS & EXCHANGES

If you’re returning items under our 14‑day returns policy, simply complete the returns form below to begin. Once submitted, you’ll be guided through the next steps for your return or exchange. Please note that return shipping costs are covered by the customer unless stated otherwise.

HOW IT WORKS:

1. Submit your return or exchange request using the form below.
2. Follow the instructions provided to prepare your item for return.
3. Send your parcel back to us using your chosen courier (tracked & signed for)
4. We’ll notify you as soon as your return has been received and processed.

Please note: return shipping costs are covered by the customer unless stated otherwise.

WHAT HAPPENS NEXT:

Once your return arrives with us, our team will inspect the item and process your refund, exchange, or replacement as requested. Refunds are issued to the original payment method and typically appear within 5-7 business days after processing, depending on your bank.