FAST UK SHIPPING
Place order before 8AM for same day dispatch. Orders placed after this time will be processed the next working day.
TRACKED DELIVERY
All orders are shipped with tracked delivery, allowing you to monitor your package every step of the way.
EASY RETURNS
We offer 14-day return policy for your peace of mind.
Frequently asked questions
How long does shipping take?
UK orders typically arrive within 1 business day once dispatched. International delivery times vary by region and will be shown at checkout.
Do you offer exchanges or replacements?
Yes. Exchanges and product replacements are available, subject to stock. Select the exchange option when submitting your return request, and our team will process it once your item arrives.
Who covers the cost of return shipping?
Return shipping costs are covered by the customer unless stated otherwise. You’re free to choose any courier when sending your item back to us.
What is your returns policy?
ELEVEN accepts returns within 14 days of delivery. Simply complete the returns form on our Returns page to begin. Once submitted, you’ll receive clear instructions on how to prepare and send your item back to us.
When will I receive my refund, exchange, or replacement?
Once your return reaches us, our team inspects the item and processes your refund, exchange, or product replacement. Refunds usually appear within 2–5 business days after processing, depending on your bank.